Landscaping FAQs: Get Your Questions Answered
Are you contemplating hiring professional landscaping services but have questions? Explore the frequently asked questions about landscaping that residents of Mount Pleasant, South Carolina and its surrounding areas often have when they are considering landscaping services.
General Landscaping FAQs
Each week our sales team meets with our production team to discuss current and upcoming work. Your account manager has gone over all of the details of your project with the divisional supervisor and/or the installation team lead. Your install team may ask if you have any questions or comments during the installation, but that is just to ensure your happiness with the overall project. Customer happiness is most important to our teams, not just beautifying your landscaping.
The balance of the work is due upon completion. If your credit card is on file, to keep it as simple as possible, the balance due will automatically be charged for your convenience.
Each lawn maintenance contract is fully customizable. During the growing season, you may have weekly or bi-weekly service and can adjust this frequency based on your lawn needs. During the dormant season, your contract may be weekly, bi-weekly or every 3 weeks and can also be adjusted based on your lawn's needs. Leaves in the winter, or well-watered and fertilized shrubs and grass may cause the frequency to increase. Just give our office a call or email to add additional service visits as needed.
Our account managers work in the field full-time and only visit the office once per week for meetings. For any inquiries or assistance, our office is the most effective means of communication. If our account managers are unable to provide an immediate answer to your question, they will ensure to find a way to get you the information you need.
You can learn more about our services here!
Yes! All plantings will be guaranteed as follows;
- Trees, shrubs, newly installed irrigation systems, plants, annuals, and sod are for 6 months.
- Guarantees may be extended for 6 months with an annual full-service lawn care program. The guarantee will not apply if plants die because of neglect by the homeowner, other contingencies, or cause beyond the landscaper's control.
- Guaranteed plants can only be replaced after full payment is received.
Our annual lawn care programs begin within 1-2 business days. Which means your lawn care team will be onsite promptly. All landscaping projects will have a lead time of approximately 4-6 weeks on average. Irrigation repairs will be within 7-10 days unless you've opted for an emergency repair, which is within 24 hours.
All of our contracts are good for 15 days. Once the proposal has expired, should you still like to move forward, just contact our office. Our team will review it and send you a new link. But please keep in mind, this new link is only good for 15 days.
Yes. If you are new to our Pleasant Landscapes family, there is a minimum project size. For more information, visit our pricing page.
Irrigation and Lighting FAQs
No two properties are the same, and the same can be said with irrigation and lighting installations. Simple repairs and adjustments can be done on an hourly basis plus parts. We have a one-hour minimum per service call. Pleasant Landscapes also offers senior technician at a higher rate, which may come in handy for more complex repairs or complete system redesigns, and is only charged if specifically requested by you, the client.
After the initial one-hour minimum, the final bill will be based on the exact labor time. For example; 75 minutes will be billed at 1.25 hrs of labor.
Our technicians are very busy in the field every day, which is why phone consultations are not available. You're welcome to speak to a supervisor that may be able to answer your questions, or you can schedule an appointment to meet with a technician onsite.
Irrigation repair demands are seasonal and we do our best to accommodate repair requests within 10-14 days. In the event your repair is more emergent, we also offer emergency repair rates at $195 per hour with a one-hour minimum. This ensures a technician will be at your home within 24 hours.
Yes! We offer annual sprinkler management and landscape lighting management programs.
We offer a sprinkler management program to protect and inspect your irrigation system AND by signing up you will be getting reduced labor rates of over 35%. Keep in mind that a cold winter can cause thousands of dollars worth of damage to your sprinkler system and without proper summer coverage, your turf can suffer without enough water. What do you get with our sprinkler management program?
- Reduced labor rates of over 35%
- Bi-monthly checkouts to adjust your timer, check your coverage, and professional turn on AND shut down service for the winter
- Peace of mind knowing that a professional is handling a task you may not want anymore!
Pleasant Landscapes offers a landscape lighting management program to inspect and properly set your lighting timers quarterly. Our trained technician will routinely inspect your lighting system, including fixtures and bulbs, to ensure everything is working properly. We will adjust the timer according to daylight hours for that time of year. This is a turn-key program so you can just set it, and forget it.
Your sprinkler system should be shut off and drained at the end of every season and before any major threat of a freeze. An irrigation turn on can be done after the last freeze of the year, but just in time for your plants and turf to begin coming out of dormancy. Both of these services and more are included in our annual sprinkler management program.
There are many factors that go into how often and how long an irrigation zone and system should run. Factors like time of year, weather, soil conditions, if a rain sensor is present, geographic location and plant or turf type are just some of the things to consider when setting each zone of your irrigation system. Our sprinkler management programs take the guess work out of it for you. Simply sign up and our team will take care of it. For more information on our Sprinkler Management program, click here.
Landscaping and Landscape Construction FAQs
Our initial visit to your home with you is free. At that time, your account manager may be able to provide an estimate for landscaping on the spot, or at least within 1 week. If additional or follow-up visits are requested for design or proposal changes, there may be charges associated but your account manager will let you know.
After every installation job, our trained irrigation technician will arrive at your property to assess, inspect and adjust your irrigation system to ensure your new landscape will be properly watered. More information and pricing of this service can be found in the terms and conditions of your contract. Discounted irrigation labor rates are available for our 'Sprinkler Management' customers.
On average, 4-6 weeks from receiving your contract and deposit, your landscaping project will begin. An automated email will be sent to you the week before advising you of the start day.
All landscaping project balances are due upon completion.
Mulch is suggested to be reinstalled every 12 months. Every 5 years or so, you may have excessive build up of mulch that hasn't decomposed and should be removed prior to fresh mulch being installed. Pine straw should be installed every 6 months. Since pine straw decomposes faster than mulch, removal of old pine straw may only be necessary every 7-10 years.
New sod is susceptible to stressors until it has ample time to establish. This can include insect infestations, weather, drought, and weeds. That is why applying preventative weed control or pre-emergent to your new sod is not recommended. It will damage the sod root growth and even kill your new lawn. Give the new root system time to grow, absorb the water and fertilizer and become established. After your new lawn has been mowed between 3–4 times, a high-quality weed control product or post-emergent herbicide to spot-treat weeds in your new lawn is suggested. After 90-180 days or during the proper time of year, a pre-emergent is used to prevent weeds before they appear the next season. Some weeds in new sod is not uncommon, but with proper timing, can be prevented during the next season.
Yes! South Carolina 811 makes it easy for Pleasant Landscapes to comply with the law, keep people safe, and protect buried utilities. By using the online excavator portal, we will submit a locate request and receive notification when all public utilites have been located. Should any utility not be properly located, our team will contact SC811 reporting the damage so that the repair can be made promptly, with no cost to you.
Lawn Maintenance FAQs
Every lawn care contract can be custom tailored to meet your landscape's needs. During our growing season (April through September) the minimum frequency of lawn care visits is bi-weekly, while during our dormant season (October through March) the minimum frequency is every 3 weeks. If you have a question as to your specific frequency, feel free to email our office at info@pls6.com for a prompt response.
Yes. In order to be able to offer a true full-service lawn care program, minimum chemical applications are required. At the least, insect control, weed treatments and fertilizers will help keep your lawn healthy and better maintained throughout the year.
Our standard lawn care contracts include pruning to be done 4-18 times per year. Since these contracts can be custom tailored to your landscapes needs, more frequent pruning can be added by contacting our office directly at info@pls6.com.
We strive to have the same friendly faces service your landscape every visit.
Your account manager initially provided you with an estimate based on the average amount of time each service visit will take. Your lawn care team will do their best to provide supreme service during that allotted amount of time. However, during certain times of year your lawn may require more time or more frequent visits. Our office may reach out to you with recommendations but at any time, you may contact us to request additional service visits, maybe to get the massive amount of oak leaves that are falling or to provide some well needed hard pruning from winter frost damage. Just contact our office and any of our team members will be happy to get that scheduled.
Different types of grass prefer different mowing heights. As a general rule of thumb, never cut more than the top third of the grass blade off. Much more than that could stress the grass and cause browning. The old myth that says the shorter your mow grass, the less often you'll have to cut it is exactly that, a myth.
Professional Landscaping Services Could Change Everything
Regardless of the scale of your outdoor area within the Mount Pleasant, SC area, we have the expertise to transform it into a remarkable space. We don't want to leave any of your landscaping FAQs unanswered. If you need more information, please contact us today!
What Are People Saying About Pleasant Landscapes?
Making South Carolina's Low COuntry Beautiful
Pleasant Landscapes proudly serves the Mt. Pleasant, Charleston, Daniel Island, Goose Creek, Hanahan, Isle of Palms, James Island, Johns Island, Moncks Corner, Seabrook, Sullivan's Island, and Summerville, South Carolina areas.
Landscape Maintenance for your Outdoor Oasis
Rest easy with landscape services from Pleasant Landscapes. From lawn care, tree care and plantings to seasonal clean-up, your property will always be pristine.
Pleasant Landscapes is Hiring!
Love nature and making landscapes beautiful? Apply to join our talented team at Pleasant Landscapes.